Finch Benjamin

Drove over $20,000 in first-year sales while achieving 100% customer satisfaction and maintaining a 5-star rating across all platforms.

Orchestrated unique marketing campaigns with YouTubers and Twitch streamers, leveraging market trends and customer insights to boost client conversion rates by 15%.

Forged strategic partnerships with local businesses and influencers, expanding brand visibility and increasing referral sales by 20%.

Designed and deployed internal applications and a centralized web server in collaboration with key stakeholders, enhancing employee utilization and productivity.

Delivered comprehensive technical support to internal and external users, including critical patching, vulnerability monitoring, and incident response.

Collaborated with leadership to effectively manage a multi-million dollar IT budget, optimizing resource allocation and vendor expectations.

Engineered and implemented a robust disaster recovery solution across three mediums and backup locations utilizing Veeam, significantly enhancing system resilience.

Administered and optimized Hyper-V, ESXI, and Nutanix virtualization platforms, facilitating seamless data migrations between environments.

Reduced return rates by 25% through expert diagnosis and repair of complex hardware and software issues on laptops, desktops, and other electronic devices.

Achieved a 95% customer satisfaction rating by delivering comprehensive technical support and solutions across in-person, phone, and remote channels.

Consistently exceeded performance benchmarks and earned recognition for technical expertise by maintaining up-to-date knowledge of the latest technology and repair techniques.