Finch Benjamin
Systems Administrator | Entrepreneur | Full Stack Developer
Ñuñoa, CL.About
Highly motivated Bachelor of Technology student with a strong foundation in Information Technology and Business, complemented by hands-on experience in systems administration, e-commerce entrepreneurship, and full-stack web development. Proven ability to manage complex IT infrastructures, drive sales growth, and develop innovative web applications, consistently delivering impactful results and exceeding performance benchmarks.
Work
Jacksonville, FL, US
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Summary
Led the planning, research, and development of mandarin3d.com, an e-commerce platform featuring a state-of-the-art instant slicing engine for instantaneous 3D file quotes.
Highlights
Drove over $20,000 in first-year sales while achieving 100% customer satisfaction and maintaining a 5-star rating across all platforms.
Orchestrated unique marketing campaigns with YouTubers and Twitch streamers, leveraging market trends and customer insights to boost client conversion rates by 15%.
Forged strategic partnerships with local businesses and influencers, expanding brand visibility and increasing referral sales by 20%.
CITY OF NEPTUNE BEACH
|SYSTEMS ADMINISTRATOR
Neptune Beach, FL, US
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Summary
Managed and optimized a Windows Active Directory-based network, ensuring peak performance, robust security, and efficient user management for over a year.
Highlights
Designed and deployed internal applications and a centralized web server in collaboration with key stakeholders, enhancing employee utilization and productivity.
Delivered comprehensive technical support to internal and external users, including critical patching, vulnerability monitoring, and incident response.
Collaborated with leadership to effectively manage a multi-million dollar IT budget, optimizing resource allocation and vendor expectations.
Engineered and implemented a robust disaster recovery solution across three mediums and backup locations utilizing Veeam, significantly enhancing system resilience.
Administered and optimized Hyper-V, ESXI, and Nutanix virtualization platforms, facilitating seamless data migrations between environments.
BEST BUY | GEEK SQUAD
|Advanced Repair Agent
Jacksonville, FL, US
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Summary
Diagnosed and repaired complex hardware and software issues on diverse electronic devices, ensuring high-quality service and significant reduction in return rates.
Highlights
Reduced return rates by 25% through expert diagnosis and repair of complex hardware and software issues on laptops, desktops, and other electronic devices.
Achieved a 95% customer satisfaction rating by delivering comprehensive technical support and solutions across in-person, phone, and remote channels.
Consistently exceeded performance benchmarks and earned recognition for technical expertise by maintaining up-to-date knowledge of the latest technology and repair techniques.
Education
UNIVERSITY OF NORTH FLORIDA
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Bachelor of Technology
Information Technology
Skills
IT Infrastructure & Administration
Windows Active Directory, Network Performance, Virtualization, Hyper-V, ESXI, Nutanix, Disaster Recovery, Veeam, System Administration, Vulnerability Monitoring, Incident Response, IT Operations.
Software Development & Web Technologies
Web Development, Full-Stack Development, E-commerce Platforms, 3D Slicing Engine Development, Application Design, Database Management, User Interface (UI), User Experience (UX).
Technical Support & Repair
Hardware Troubleshooting, Software Diagnostics, Technical Support, Remote Support, Customer Service, IT Support.
Business & Entrepreneurship
Sales Growth, Customer Relationship Management (CRM), Marketing Strategy, Market Analysis, Partnership Development, Budget Management, Vendor Management, Project Management, Strategic Planning, Brand Development, Business Development, Entrepreneurship.